Delivery, Returns & Refunds
UK DELIVERIES ARE MADE BY
Royal Mail Standard 2nd Class that includes free online delivery confirmation.
INTERNATIONAL DELIVERIES ARE MADE BY
Royal Mail International Standard
Please contact us at firstname.lastname@example.org for prices if you would like to arrange alternative delivery arrangements (first class/courier) or free collection from Woking, Surrey.
Damaged or Incorrect Orders
If your order is incorrect or damaged The Lawn Collection Ltd will offer a replacement or a refund. If this happens please contact us so we can resolve the issue as soon as we can. If possible, please take a photograph of any damaged packaging or defective goods. Damaged or defective goods should be reported to us within 24 hours of receiving the delivery.
Right To Cancel
You have the right to cancel your order within 14 days from receipt of the goods under the Consumer Contracts Regulations 2013. You will incur the carriage charge for return of the goods. Please note that refunds are subject to the aforementioned goods being returned in perfect condition, unused and complete in their unopened original packaging. Please allow 14 working days for this process. Delivery charges cannot be refunded. To return any items, please e-mail us at email@example.com or call us on 07786 263093. Please use your order number as a reference. This can be found in both your email order confirmation and the packing sheet included with your goods.
We will endeavour to deal with any refunds in a prompt manner. We will issue refunds to the debit/credit card used to place the order.